Polbox.World — Frequently Asked Questions (FAQ)
Everything you need to know about shopping from Poland and forwarding parcels worldwide using Polbox.World — quick answers, practical steps, and tips to save on international shipping.
How Polbox.World Works (Quick Overview)
Polbox.World gives international shoppers a Polish delivery address. Use that address when shopping on Polish stores (like Allegro.pl). We receive, optionally consolidate, and forward your parcels to your country via trusted couriers.
- Sign up: Create a free Polbox.World account and get your unique Polish forwarding address.
- Shop: Order from any Polish online store and enter your Polbox address at checkout.
- Receive & consolidate: We accept and store parcels in Poland; you can combine several packages into one shipment.
- Ship worldwide: Choose a shipping method and we forward your parcel to your doorstep with tracking.
Frequently Asked Questions
Polbox.World is a parcel forwarding service based in Poland. We provide international shoppers with a personal Polish delivery address, receive parcels on your behalf, and forward them to your international address using reliable couriers.
Sign up for a free account at Polbox.World. After registering you’ll receive your unique Polish forwarding address. Use it at checkout when shopping on Polish stores.
Yes. Many Allegro.pl sellers ship only within Poland; using your Polbox address lets you receive Allegro parcels in Poland and have them forwarded to your country.
You can use Polbox.World with any Polish online store that delivers within Poland, including Allegro.pl, Media Expert, RTV Euro AGD, Empik, Smyk, CCC, Reserved, Zalando.pl, and many more.
Shipping costs depend on parcel weight, dimensions, and destination country. Polbox.World partners with carriers like DHL, DPD, and UPS and offers a shipping calculator in your account so you can estimate costs before shipping.
Yes — you can consolidate multiple parcels into one shipment to reduce costs. Consolidation is optional and can lower per-item shipping fees significantly.
Polbox.World offers free storage for a limited period (for example, up to 60 days) — please check your account dashboard or our Terms for exact storage policies and any extended-storage fees.
Basic handling is included; optional insurance is available for valuable items. Insurance terms, limits, and premiums depend on the carrier and declared value — you can add insurance during shipment creation.
After we hand your parcel to the international courier, you’ll receive an email with a tracking number and link. You can also view tracking details in your Polbox.World account dashboard.
Customs duties and taxes depend on the destination country's regulations and the declared value of the goods. Polbox.World can provide documentation (invoice, declaration) to assist customs clearance, but import fees are the responsibility of the recipient unless otherwise arranged.
Some items are restricted or prohibited for international shipping (e.g., dangerous goods, certain batteries, perishable goods, or restricted electronics). Please consult our Terms & Conditions and contact support if unsure about a specific item.
For help or custom shipping quotes, email us at info@polbox.world or use the contact form on the website. Our support team is ready to help with tracking, quotes, and shipping options.
Have a custom shipping need? Email info@polbox.world